Our Privacy Policy at Funbet Casino
We launched in 2019 under a Curaçao eGaming licence and this policy explains exactly what personal data we collect, why we hold it, who sees it and the control you keep over it. Gambling Help Online is available on 1800 858 858 whenever you need support.
Data We Collect From You
When you open an account with us we ask for the details we need to run it lawfully: your full name, date of birth, email address, phone number and residential address. Before your first withdrawal we request verification documents, typically a passport or driver's licence, a recent utility bill and proof of your payment method.
- Identity data: name, date of birth, address, email, phone
- Verification documents: ID, proof of address, payment method evidence
- Transaction data: deposits, withdrawals, wagering history, wallet balances in AUD
- Technical data: IP address, device type, browser, operating system, approximate location
- Gameplay behaviour: games played, session times, bet sizes, bonus usage
- Marketing preferences: which channels you opted into and which you declined
How We Use Your Data
Every use maps to a purpose listed here, and we do not repurpose your data without telling you first.
- Creating and administering your account and VIP tier
- KYC identity checks before withdrawals, processed within 24 to 72 hours
- Processing deposits and withdrawals across PayID, cards, e-wallets and crypto
- Fraud prevention, anti-money-laundering screening and dispute handling
- Responsible-gambling monitoring, including deposit limits, cool-off periods and self-exclusion enforcement
- Marketing messages where you have consented, such as reload bonus and cashback offers
Why Law Lets Us Do This
Contract: we process identity and transaction data because they are essential to providing the gaming service you signed up for. Without them we cannot open an account or pay out winnings.
Legal obligation: our Curaçao eGaming licence, number 8048/JAZ2021-169, and anti-money-laundering law require us to verify identity and retain transaction records, so we hold that data whether or not you ask us to.
Legitimate interest: fraud prevention, site security and aggregated analytics rely on legitimate interest. You may object to these uses, though some are necessary to keep the platform safe.
Consent: marketing emails, SMS and promotional pushes run only on your consent. You can withdraw it at any time from your account settings or via [email protected].
How Long We Keep Records
Retention depends on the type of record and the legal requirement attached to it.
- Transaction and wagering records: at least 5 years after account closure
- KYC verification documents: 5 years from your last transaction
- Account data: while your account is open, then 5 years for audit purposes
- Marketing preferences: until you withdraw consent or your account closes
- Support communications: up to 2 years
- Technical logs: up to 12 months for security analysis
Who Else Sees Your Data
We share data only with service providers who need it to do a job for us, and each one is bound by contract to protect it.
- Payment processors handling Visa, Mastercard, Skrill, MiFinity, Jeton and crypto rails
- KYC and AML screening providers checking your documents
- Game and platform providers behind the 12,800+ titles in our lobby
- Analytics and hosting providers processing data on our behalf
- Regulators and law-enforcement bodies when lawfully requested
Your Rights Over Our Records
Where Australian privacy law or, for visitors in the EU, the GDPR applies, you can act on any of these rights by emailing our data protection officer. We respond within 30 days.
You may access the data we hold, correct anything inaccurate, request erasure where no legal retention duty applies, receive a portable copy, object to legitimate-interest processing, and withdraw marketing consent at any time. If you believe we mishandled your data, you can complain to the Office of the Australian Information Commissioner or, in the EU, to your national data protection authority.
Cookies and Tracking Tools
We use session cookies to keep you logged in, preference cookies to remember settings and analytics cookies to understand how the mobile site performs on iOS and Android. Full details, including how to refuse non-essential cookies, sit on our dedicated Cookies Policy page.
Security and DPO Contact
Your data travels over TLS encryption, sits on access-controlled servers and is reachable only by staff who need it for their role. If a breach affects your personal data, we notify the relevant regulator and, where the risk to you is material, contact you directly.
Questions about this policy go to our Data Protection Officer at [email protected]. Support is also available 24/7 through live chat on the site.
Frequently asked questions
Do you sell my data?
No. We share personal data only with the service providers, regulators and processors listed in this policy, never with advertisers or data brokers.
How do I stop marketing emails?
Unsubscribe via the link in any email, change your preferences in account settings, or email [email protected]. Processing stops immediately once consent is withdrawn.
How long do KYC documents stay on file?
We retain verification documents for 5 years from your last transaction, as required by our Curaçao eGaming licence and anti-money-laundering rules.
Can I get a copy of my data?
Yes. Email [email protected] requesting access and we provide a portable copy of your records within 30 days.