Our AML and Verification Policy

We hold licence 8048/JAZ2021-169 from Curaçao eGaming, and that licence comes with firm obligations we take seriously. This page sets out, in plain terms, how our anti-money-laundering and verification processes work, what we ask from you and why.

Our AML Commitment

Money laundering, terrorist financing and fraud damage every player on our platform, not just the casino. Funbet Casino therefore operates a full anti-money-laundering programme under the rules of our licence jurisdiction, Curaçao eGaming, covering customer due diligence, transaction monitoring, reporting obligations and staff training. Our compliance team is appointed by Funbet Gaming N.V. and reports directly to management.

We do not accept deposits from third parties, we do not process withdrawals to accounts or wallets we cannot trace back to you, and we do not permit accounts to be used as a pass-through for funds that have nothing to do with gambling. These rules exist to keep our platform clean, licensed and safe for genuine players.

When We Verify You

We verify every player. Identity checks run at three points: at registration, where we screen your details against sanctions and politically-exposed-person lists; at your first withdrawal; and at any later point where thresholds or behaviour trigger enhanced due diligence. Minimum deposit is 20 AUD, and minimum withdrawal is 20 AUD, so even the smallest cashout still requires a verified account.

• Government-issued photo ID (passport, driver licence or national ID card)
• Proof of address dated within the last 3 months (utility bill, bank statement or tenancy agreement)
• Payment method verification: card photo with middle digits covered, or screenshot of your e-wallet or crypto wallet showing your name or wallet address
• Source of funds evidence where requested (see the section below)

How Verification Works

Verification is done entirely through your account's secure profile page. You upload your documents, our compliance team reviews them, and the outcome is sent to your registered email. We process verification within 24 to 72 hours, and most checks clear inside the first day.

• Log in and open the verification section of your profile
• Photograph or scan each document so all four corners and the full page are visible
• Upload the files directly, never by email or live chat
• We review and confirm by email, or request a replacement if something is unclear
• If anything looks off, we may ask for a live selfie or a short video call to confirm it is you

How your documents are protected

Uploads travel over encrypted connections and are stored on access-restricted servers. Only authorised compliance staff can view them, and we never share your documents with third parties except where our licence or applicable law requires it.

When We Ask for Source of Funds

If your deposits or play exceed levels typical for recreational gambling, we may ask where the money comes from. This is not an accusation; it is a standard enhanced-due-diligence step required by our licence.

Typical triggers include cumulative deposits well above your stated income or usual pattern, large single deposits, frequent deposits with little actual play, or repeated deposits followed by withdrawal attempts. Acceptable evidence includes payslips, bank statements, sale contracts for property or vehicles, dividend or investment statements, or inheritance documents. We treat everything you provide as strictly confidential.

How We Monitor Transactions

Crypto withdrawals go only to a wallet address you have verified as your own. We do not send funds to exchange addresses belonging to other people, mixers or services flagged for anonymisation.

If Verification Fails

When documents are missing, unreadable or inconsistent, we pause withdrawals on the account until the issue is resolved. Deposits may also be blocked where the risk is high enough. You keep access to your profile and our 24/7 live chat, and we always tell you exactly what is needed to lift the restriction.

If we establish that an account was opened with false details, belongs to a person in a restricted country, or is being used to move funds for someone else, we close it. Verified balances from legitimate play are still returned to a payment method in your own name; funds we cannot lawfully return are handled according to our licence conditions. Where the law requires it, we file a report with the relevant authority, and we do not disclose such reports to you or anyone else.

How Long We Keep Records

We keep verification documents and transaction records for at least five years after your account closes, because our Curaçao eGaming licence requires it and because audits and authority requests can reach back that far. After the retention period ends, we delete or anonymise your documents. You may request deletion of marketing data at any time, but verification records must be retained for the statutory period.

Frequently asked questions

Do I need to verify my account before I can deposit?

No. You can register and deposit without full verification, but we complete identity checks before your first withdrawal. Getting your documents in early avoids delays when you cash out.

How long does verification take at Funbet Casino?

We process documents within 24 to 72 hours. Most verifications are completed within the first day of receiving clear, complete uploads.

Why was my withdrawal paused?

The usual reasons are a missing document, an unreadable photo, a mismatch between your account name and your payment method, or a source-of-funds request. Our compliance team emails you with exactly what is needed.

Can I withdraw to a different method than I deposited with?

Only where your deposit method cannot receive payments, such as PayID, Neosurf or CashtoCode. In that case we pay out to a bank transfer or another method verified as your own.

What happens to my documents after verification?

They are stored on encrypted, access-restricted servers and retained for at least five years after account closure, as our licence requires. After that we delete or anonymise them.