Talk to the Funbet Team
We opened our doors in 2019 and have kept our support desk running around the clock ever since. Here is exactly how to reach us, what we can sort out on the spot, and what to check first so your query gets fixed in one go.
Reach Us Anytime, Day or Night
Channels and response times
Our support desk operates 24 hours a day, 7 days a week, including Australian public holidays. Whether it is 3am in Sydney or lunchtime in Perth, the same team is on the other end. We do not run a phone line, so you always get a written record of every conversation.
| Channel | Where to find it | Typical response |
|---|---|---|
| Live chat | Speech bubble at the bottom-right corner of any page on funbet-aud.com | Under 2 minutes |
| [email protected] | Within 24 hours, usually 2 to 4 | |
| Chat with an agent | Ask the chatbot to connect you to a human at any point | Immediate handover |
One account, full history
Log in before you open the chat window. When you are signed in, the agent sees your account straight away and skips the identity questions. Emails work the same way: send them from the address registered on your account and quote your username in the subject line. Our team covers English, Deutsch, Français, Español and Italiano, so you can write in whichever of those you prefer.
What We Can Fix for You
Account and verification
Verification (KYC) questions land with us every day. We check your ID document, proof of address and payment method before your first withdrawal, and our team processes the review within 24 to 72 hours of receiving clear documents. If your file has been sitting longer than that, message us and we will chase it with the payments desk directly.
Deposits and withdrawals
Payment queries are the most common reason players write to us, and most are resolved in a single exchange. Give us the transaction ID and the timestamp, and we will trace it while you wait. The figures we work with are fixed: minimum deposit and withdrawal of 20 AUD, withdrawal caps of 8,000 AUD per day and 16,000 AUD per week, and no fees charged by the casino on either side. E-wallet and crypto withdrawals land within 0 to 24 hours, while cards and bank transfer take 1 to 3 business days.
Everything else on the desk
Beyond payments, we handle four broad categories of request:
- Technical problems: a game that will not load, a frozen spin, a bonus round that cut out mid-play. We credit settled outcomes manually once we confirm them in the game log.
- Bonus questions: wagering on the welcome package (35x the bonus), Monday reload, weekly 15% cashback, live casino 10% cashback, weekend free spins drops and monthly tournament prize pools.
- VIP matters: tier questions, personal account manager requests and faster withdrawal arrangements for eligible players.
- Responsible gambling: setting deposit or loss limits, session reminders, cool-off periods, reality checks and self-exclusion. We also point players to Gambling Help Online on 1800 858 858, a free Australian service we work alongside.
Check These Before You Write
A sixty-second self-check
Roughly a third of the tickets we receive are answered by a page the player already had access to. Run through this list first and, if the answer is still not there, come straight to us.
- Open the FAQ section from the site menu. It covers bonus terms, wagering rules and payment timings in plain language.
- Check your profile for KYC status. If documents show as received and under review, they are within the 24 to 72 hour window and there is nothing to escalate yet.
- Open your transaction history and confirm whether the deposit or withdrawal is marked pending, processed or failed. That status tells us where to look before you even explain the problem.
- For game issues, note the exact game title and the time it happened. Our log search is accurate to the minute, so a precise timestamp turns a day-long investigation into a five-minute one.
What to include in your message
When you do contact us, four details resolve most queries on the first reply: your username, the registered email address, the date and time of the issue, and a transaction or bonus ID where relevant. A screenshot of any error message helps as well. Emails with these details attached jump the clarification round entirely, which typically saves half a day.
Our Registered Office Details
Funbet Casino is operated by Funbet Gaming N.V., registered in Curaçao and licensed by Curaçao eGaming under licence number 8048/JAZ2021-169. Formal correspondence, including legal notices and postal documents, goes to our registered office: Funbet Gaming N.V., Heelsumstraat 51, E-Commerce Park, Willemstad, Curaçao. Postal mail takes two to three weeks to reach us, so for anything time-sensitive we still recommend email through [email protected], where the same records arrive instantly and in writing.
Press and Partnership Enquiries
Media outlets, streamers and affiliate partners reach a separate desk, not the player support team. Send press requests to [email protected] and partnership or affiliate proposals to [email protected]. These inboxes are monitored during business hours, Central European Time, Monday to Friday, and we reply to every serious enquiry within two working days. If you already run traffic with us, include your affiliate ID in the subject line so your account manager picks it up directly.
Frequently asked questions
Is your live chat really available 24/7?
Yes. Our chat desk runs every hour of every day, including weekends and Australian public holidays, with typical connection times under 2 minutes.
How long does email support take to reply?
We answer every email within 24 hours, and most arrive within 2 to 4. Send it from your registered address and include your username to skip verification.
Do you have a phone number I can call?
We do not offer phone support. Every conversation runs through live chat or email so you keep a written record of the full exchange.
My withdrawal is pending. Should I contact support?
E-wallet and crypto withdrawals complete within 0 to 24 hours, and cards or bank transfer take 1 to 3 business days. If you are outside those windows, message us with the transaction ID and we will chase it immediately.
Can I set deposit limits through support?
Yes. Ask in live chat and we will apply deposit limits, loss limits, session reminders, cool-off periods or self-exclusion to your account the same day. For independent help there is also Gambling Help Online on 1800 858 858.